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Bosch Service centres learning new ways to increase customer response rates by 53%

11 Feb 2014 Workshop Mate

Turn “one visit customers” into life time supporters Make regular customers feel special without trying Reduce Workshop costs automatically

“I can’t recommend Workshop Mate & Jeal highly enough!!!
There are so many fantastic features I couldn’t write them all down. I now wake up in the morning and can’t wait to get to work. I have never been this efficient in my life. Thank you to the Team at Jeal, I will recommend your product and services to everyone that will listen.
I am a Bosch service centre and now a force to be reckoned with.”

Diane Musgrove
Bosch Auto Service NDM
Biggera Waters QLD

It’s far cheaper to retain customers than find new ones. Don’t lose your customers through indifference … send the love without costing an arm and a leg.

Customers change suppliers because of indifference. If a customer feels that you wouldn’t know if they didn’t come back, then chances are sooner or later they won’t. Let them know you care via SMS reminders and regular contact. Workshop Mate makes this critical task easy. One of our customers measured the response of his welcome back letters and it measured a whopping 53% response rate.

If your software does not quickly and easily allow you to send your customers service reminders, messages in just a few minutes a day, it’s time for Workshop Mate.
Workshop Mate is one of the most important investments you will make in the future of your business. Workshop Mate can create the difference between an average service centre and a service centre that really cares. Which one would you prefer to send your car to?

These are few of the features our program can offer you:

  • One Touch to view Service History
  • Ability to link with full accounting module
  • Build and keep an accurate service history for cars & customers
  • Graph sales, profits and mechanics activity for maximum potential
  • Automatic reminders via letter, email or SMS
  • Mechanic diary
  • Mechanic job costing
  • Parts inventory and stocktake
  • Create repair orders
  • Automated kit creation
  • Barcoding for parts and services
  • Quotations and Estimations
  • Powerful password system for security
  • Caters for multiple workshops
  • 24 hour, 7 days per week telephone support

Call one of the friendly team at Jeal for a no obligation 15 minute online demonstration. Phone (02) 9623 6403.